Welcome to Kaka (operated under Kaka Nova). We are committed to protecting your privacy and ensuring transparency regarding how we collect, use, and safeguard your personal information when you use our mobile application and services.
Summary: Kaka connects customers with local skilled service professionals (Karigars). To provide location-based job matching, dispatching, and secure communication, we collect basic profile and location information with your explicit consent.
1. Information We Collect
We collect information to provide better services to all our users. This includes:
- Account Information: Name, phone number, email address, profile photo, and role (Customer or Karigar/Service Professional).
- Location Data:
- Foreground Location: Collected when you open the app to discover nearby services or specify job locations.
- Background Location (Karigars only): Collected when a Karigar toggles "Online Mode" to receive real-time nearby job offers and enable active job tracking.
- Service & Transaction Details: Job categories, service addresses, booking history, ratings, reviews, and transaction amounts.
- Device Information: Device model, operating system version, unique device identifiers, and Firebase Cloud Messaging (FCM) tokens for push notifications.
2. How We Use Your Information
We use the collected information for the following core purposes:
- To match customers with nearby available Karigars and dispatch service requests efficiently.
- To enable in-app communication, status updates, and notifications regarding job bookings.
- To calculate fair distance-based pricing and process service payments.
- To maintain account security, verify user identities, and prevent fraudulent activity.
- To improve app functionality, customer support, and platform reliability.
3. Information Sharing & Third Parties
We do not sell your personal data to advertisers or third parties. We share data strictly to provide our service:
- Between Customers and Karigars: Basic profile name, rating, location details, and phone number are shared between matched parties to fulfill job bookings.
- Third-Party Service Providers:
- Google Cloud / Google Maps API: For geolocation lookup and map rendering.
- Firebase (Google): For user authentication, storage, and push notifications.
4. Data Security
We implement industry-standard security measures, including HTTPS encryption in transit, OAuth 2.0 authentication, and secure database storage to prevent unauthorized access, alteration, or disclosure of your data.
5. Data Retention & Account Deletion
We retain your personal information for as long as your account remains active or as needed to provide you with services.
Account Deletion Request: You have the right to request the deletion of your account and associated personal data at any time. You can request deletion directly inside the app under Profile Settings or by emailing us at kakaapp26@gmail.com. Upon verification, your account data will be permanently removed within 30 days.
6. Children's Privacy
Our platform is intended for users who are 18 years of age or older. We do not knowingly collect personal information from children under 18.
7. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date.
8. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:
Entity Name: Kaka Nova
Email: kakaapp26@gmail.com
Website: https://kakaapp.in